At Brit Finds, we want you to be completely satisfied with your purchase. If you need to return an item, we offer a straightforward refund or exchange policy under the following conditions:
1. Eligibility for Returns
To qualify for a return, the item must:
- Be unused and in the same condition as received.
- Be returned in its original, unopened packaging.
- Be free from any tampering unless the product is defective or incorrectly shipped.
2. Return & Refund Timeframe
You have 14 days from the date of delivery to request a return or cancellation.
3. How to Initiate a Return
To return an item, please:
- Contact us at britfinds101@gmail.com with your order number and reason for return.
- Ensure the item is securely packaged.
- Send the item back using a tracked postal service and keep proof of postage.
4. Refund & Exchange Conditions
- If the item is returned in a saleable condition, a refund or exchange will be processed.
- Refunds will be issued to the original payment method within 7-10 business days after approval.
- Opened or used items cannot be returned unless faulty or sent in error.
5. Return Shipping Costs
- Customer Responsibility: Return shipping costs are the buyer’s responsibility unless the item is faulty or incorrectly dispatched.
- Refund of Shipping Costs: If the item is defective or incorrectly sent, we will cover the return shipping fee.
6. Your Statutory Rights
This policy does not affect your statutory consumer rights under the UK Consumer Rights Act 2015.
For further questions, contact us at britfinds101@gmail.com.